Goodwill Industries

It's no secret that I have sort of a love-hate relationship with Goodwill. As an adult with a disability myself, I'll always resonate with the idea of getting more folks with disabilities working in the community and I'll always resonate with Goodwill's mission and values. That said, I tend to find a good majority of Goodwill stores lacking in terms of accessibility.

I find the shopping experience seldom beyond a mid-range experience and all too often I find the retail experience so inferior that it's difficult to imagine anyone is actually being well-trained for future work. That said, the combination of affordable items and that mission for folks with disabilities will usually get me in the door except for the locations where they've ticked me off just enough (I'm looking at you Sunnyside). Strangely enough, I go all around this location but seldom seem to stop in here.

I avoid Glendale largely due to abysmal parking. Sunnyside, well, let's just say they ticked me off. So, I usually end up either in Nora or Fishers. This location is in a shopping center adjacent to Castleton Square. It's right next to Patel Brothers and down from Sam Ash. It's a smaller location with a donation drive-up to the side.

It has only a couple accessible parking spots - both are at the end of the building right as you pull up to the donation drive-up. As an important note, that corner is also the only place there's a curb cut. This location isn't that old, however, it looks that old. It's older. It's typically somewhat dirty. The automatic doors are here as usual, a definite plus, and the same ratty-old shopping carts are here.

I get the feeling Goodwill shops at rattyoldshoppingcarts.com to get their shopping carts. The interior is fairly typical for Goodwill with men's wear to the left, women's clothing to the right, and home goods, etc. toward the back. The aisles here are definitely more narrow - this makes it difficult in a wheelchair as you can't possibly go down an aisle that anyone is in.

I also found a couple times when employees were shelving items seemingly oblivious that someone might need to get through. On the plus side, a young male cashier was super friendly and helpful. My impression was that he had a cognitive disability and he was just giving it his best and he definitely soothed my cynicism. I found three items that I needed in clothing.

I also found some personal care items priced well. I thought some of the clothing seemed higher priced. I don't know if every Goodwill has raised prices, but I've always found Goodwill on the higher end of thrift - especially since accurately sizing clothing seems completely beyond them. My guess is at least 1/3 of everything I buy at Goodwill is inaccurately sized.

The percentage may be even higher. This is especially challenging these days since the pandemic has caused most of the dressing rooms to be closed (and they're not actually disability friendly anyway). Overall, I found this to be a solid mid-range experience. It wasn't really good. It wasn't really bad. I got some decent items at a fair price.

I was able to snag an outer aisle parking space - typically difficult - but parking continues to be a wee bit challenging here if you're in a wheelchair (slightly better than Glendale). The friendly cashier was a definite plus and being able to find some unique items and get out of the store for about $20 seals the deal. This isn't my favorite Goodwill (that's probably 116th and Allisonville), but I can see it making my rotation when I can find parking. Good deals. Good cause. Average service. Good luck on accurate sizing.

Bought a video card through auction. Card does not work. Store says they will not give refund. The store policy does not say no refunds anywhere.

It looks like I might have had a more positive experience than most during my brief visit to this Goodwill location. We popped in unplanned after visiting Patel Brothers to look for work boots. I ended up finding several great tops and winter boots with hopes of returning in the near future. They have a smaller than average home decor and furniture section.

I also noticed that they have a small baby clothing section. Half the fun of this particular location is that it neighbors several great international groceries and is just up the street from Trader Joe's. Easy parking and always hard to beat the prices.

This location is jam! I'm an avid thrifter and clothing refashioner, and this location somehow always has what I'm looking for. They have a great selection of trendy and gently used shoes, a solid blazer rack, and there are always vintage two piece sets (I have to size them down to fit, but they're great!) The staff is always nice. It's also ever super crowded which is a huge plus. I'm not in the market for furniture, but I've noticed a lot of awesome stuff in that section lately too.

A friend and I recently tried to shop at your Crawfordsville Rd. store in Indianapolis. Clerk in front stopped us and asked if we had masks. When we replied no she grabbed her microphone and hollered code 10, code 10 emergency code 10. A Manager appeared and pointed to the door and told us to get the F--k out. Is this how you run a business that relies on donations to operate by throwing out paying customers? Might try providing masks if thats your policy. Forcing customers to spend money to patronize your business is IGNORANT.

I have shopped at GW for over 30 yrs and never upset until NOW! I fell in one of Greenwood stores on July 4th due to fauly of employees not checking furniture. I have left 2 messages for DM to call me. NO call yet! I was told the insurance adjuster would call me by July10th, she did not. I left left 2 messages for her to call me and NO call yet! I am NOT happy and about ready to go another route to get satisfaction!

My husband bought the ring with description: Ring size 7 - (3) 2 mm Round Synthetic Emeralds - (2) 2 mm Cubic Zirconia - (2) 1.3 mm CZ's Unfortunately, this ring had missing 8 stones. It wasn't in the description. When he asked to return the ring and get our money back. We got message : "Unfortunately, we cannot issue a refund as the settings are clearly missing in the photos as are the amount of stones included.

Have a great day." They even didn't know about missing stones. It was difficult to see without microscope. We begged them to return our money because we are both 65 years old and unemployed. The ring wasn't properly described. Ring needs a repair. All we got from each message: "Have a great day". We had feeling that person who send messages just mocked us.

The person is dishonest, has no soul, and didn't care how she or he gets money from buyers. We can't repair this ring because it is too expensive for us. Goodwill of Central & Southern Indiana is robbed us and wished us to have a great day. I didn't want to give even this one star.

A bargain hunter's dream.especially on first Saturday 1/2 store. Although, if you are a person who likes things nearly in their place, you will find it on the racks, as clothing items are sorted by colors and clothing styles, but everywhere else's you will need to rummage through to possibly find what you are looking for. Even given the mild disarray Goodwill is useful for finding evening attire and ugly sweaters for Christmas parties.along with general clothing attire for a super affordable price.which is super helpful for all Berger types. oh and let's not forget entertainment and household itms!

A quick word about the staff.most of them maintain a positive attitude. Overall, if you are looking for a good bargain and don't mind slight disarray.then pop on over to Goidwill.

I enjoy goodwill, but this one is awful. The staff is rude and doesn't care that you're shopping. They'll just run you over with their carts or cut you off while trying to put things back. It's always terribly thrown on the shelves. You can't shop certain things, like records, because they organize it where if you even touch it, everything falls over on you. It's just not worth it to me with all those aspects of it going on around me while I'm trying to shop. I've just had far too many bad experiences there.

Only came here to return a few items. Came in the afternoon on a week day. there were so many, almost too many employees just standing around. the gentleman that helped me with my return had a very difficult time knowing which item on the receipt was the item to be returned. he had to call over several different employees to help him throughout the transaction, they were quickly able to identify which item on the receipt was the item to be returned.

Goodwill is not just retail stores they have a lot more to offer they've helped people who are incarcerated with obtaining custody of their children with getting their high school diploma finding a job and being someone that can look in the mirror and like who they see they're about life helping people reach their goals giving them a leg up and see them through the first year on that job and during that year help them to reach goals & so much more

My youngest brother is a goodwill industries graduate, and goodwill offers some useful (and some frivolous) programs for people in need. They rely on donations and thrift stores to fund these programs. The goodwill thrift store shopping experience used to be fun and affordable, but not so much now. Managers tend to have a condescending attitude toward shoppers, viewing them as "donors who get something in return for their gift" rather that as customers in a store.

People who shop at goodwill generally can't afford mall prices or charitable giving, but that does not make them less than human. Prices keep going up and up. It was just so convenient to go into one store to rummage than to drive all over town checking out garage sales or picking up craigslist/freecycle items. But the fun atmosphere and good deals at goodwill are a thing of the past.

The Salvation Army and other thrift stores need to step up and provide some stiff competition in Indiana to keep goodwill prices in check. For a kid's picture book with "an index in back", they charge as adult book. They raised the price of coats by $2 each in the middle of January. I could go on and on. You can no longer go into their thrift stores and rummage though loose toys to find replacement parts or little treasures. you can only buy prepacked bags of little toys for $3-4 each, most of which you don't want and have no use for.

Usually each bag only has one to two little things that a customer is looking for, and managers refuse to repackage bags. The "pick your own" bags were about $2.50, and you could customize the bag contents to meet your own personal needs. Now, it can cost $15 or more buying multiple bags just to get a few little trinkets. Then you are stuck with finding homes for all the junk you don't need.

The thought of donating those things back to goodwill leaves a bitter taste, and that just isn't going to happen - at least not from me. And replacing missing or broken pieces is no longer an option because those types of toys don't make it into bags.not sure what happens to them. I talked to the manager of a local goodwill thrift store about my concerns, and he said that the purpose of goodwill is not to offer affordable prices in their stores, but to make as much money as possible to fund their programs.

The new corporate greed of goodwill is driving customers away. Even though they may get that extra $2 for the coat, the poor will eventually find other options to obtain what they need and the rich will stop contributing money and items to sell, then the programs they claim to care so much about will go unfunded. I believe goodwill is going into a downhill spiral.

They supposedly aid and assist people who have a difficult time looking for work or staying employed. However they fire more sober fully recovered addicts &/or mentally ill employees than helping them. You donate your goods, they over charge for them, And then pay their employees minimum wage. Don't trust them.

I had thoughts of having my son come to work for you, but after hearing some really terrible stories about management taking advantage of workers, I am unsure. There is a lady there named Amanda that had been making life miserable for a friend, and now, thanks to her he has been let go. SO unfair. I will be helping my friend to do as much legally as possible to undo this firing. Shame on you for taking advantage of your workers in this way. I'm appalled.

I picked this seller because it had an awesome price on a text book. I waited. I waited. One month later no book. Finally I asked them where it was and they said. "Sorry. That book is out of stock". Well why was it listed for sale and why wasn't I contacted. I had to order off another seller and by that time class was one week in. Don't trust your books to this unscrupulous seller.

Picked up a nice upholstered ottoman with wood/brass casters for $11 on half off day!

Oh, if only half stars were an option. this is a solid 2 1/2 spot as I have "experienced better", but will round up for one reason (see below). In all fairness, I have been to *a lot* of Goodwill stores, so there is some basis for comparison if even in my own mind when it comes to each store -- especially in the Indy area. This is the closest location to my home and therefore is the most convenient for a quick garage clean out/donation drop-off. However, it's not the biggest, definitely not the cleanest, and the selection is hit and miss at best.

The staff has always been friendly, so that's a star bumper upper for me. Most recently, I had a $5 birthday reward coupon to use ($5 off of $25), and I had a hard time finding $25 worth of merch to purchase. If you know me, that's an oddity, as I can always find some random obscure 80's or Movie Soundtrack CD to purchase, a comfy old sweatshirt to kick around in, or some sort of bedding to use for my rescue pups.

Perhaps I hit it on an off day (it was close to the half-off nutty Saturday madness), but it's been slim pickins the last few visits. We will continue to frequent this location, but often seek out others if looking for more variety.

I like this one alright, but it's not amazing. I've had a few good hauls there, though, so I go almost every time I'm at the mall or other nearby stores. It's a pretty average Goodwill for the region.

Probably one of the most overpriced GW I have ever been to. To start off, im not a huge fan of goodwills. dont get me wrong, goodwill has an amazing selection of items and treasures to be found. so whats the problem you ask? well first off, goodwill is a for profit organization, which means not all of the money goes directly to help people. just take a second and go google GW ceos salary and youll see the perfect epitamy of the corruption of charity organization. second, GWs have jacked up their prices ever since thifting became cool("much love to mackelmore!"). this store is the perfect example of what GW has evolved into.

Not only was the selection of items pathetically meager(extremely over picked), they were extremely overpriced. I found a half used tube of bath and body works hand sanitizer priced at almost retail! My mom found a used candle marked up for around the same price. What is this? I know the money goes(somewhat) to a good cause but this is straight up robbery!

Most people who shop at goodwill are people who don't have alot of money to spend and want to find a good deal. To me, goodwill is going against everything it stands for when they jack up prices like that. Stop being greedy and go back to your roots of helping the less fortunate. -____- we all know the profits earned goes to line the pockets of the fat cat CEOs of goodwill. Situations like this is exactly what makes me seek out independent non-profit thrift shops.

I know Goodwill mostly through the giving end of things. For years I've dropped off loads of stuff at this marvelous receptacle of things I no longer want or need. I give things not needed; someone gets things needed. Perfect. Long ago I heard about someone who found, at a Goodwill or Salvation Army Store, a bunch of old maps of Paris in the 1800s.

They were worth millions. I've always had a fantasy of finding such a treasure in plain sight (aren't they all). Saturday I decided to check out the retail end of the business to you know, see if I could find my maps. No maps on this trip, but I was blown away by the efficiency of the system going on in there. Well lit, well organized and easy to use.

And the prices - holy shit! $11 bucks for a suit? I wasn't shopping for a suit, but someone is - someone who has that big interview where sharkskin could make THE difference. Housewares, clothes, electronics, toys, sundries, etc. It's all there including.old albums, CDs and DVDs - oh yeah and VCRs :-). I poured over the albums: Herb Alpert, Berl Ives (Little Bitty Tear) - Oh dude that brings back the memories, Helen Reddy (Greatest Hit - I Am Woman, 1971) - the more things change the more they stay the same.

In the end, I scored several DVDs including John Waters Hairspray for $2.99 baybee - that's right.$2.99. It doesn't matter if you're involved in the giving or getting end of Goodwill. Just get involved. As I left, I thought about those maps. It would be like winning the lottery, except you wouldn't be winning from the State, you'd be winning from an organization that does a lot of good in the world. I'm guessing it would be pretty hard to cash that check. I said it would be difficult.not impossible;-) https://www.youtube.com/watch?v=M3yKMWaaD9o

Very very very crappy item selection. Looks like this goodwill has no brand names. Lots of old, crap with stains and looks like all the good stuff is going with workers home or through the back door. Terrible shoes, very old with thorn soles, stain filled shirts, very very old items that I won't even put out if I had a garage sale. I'd just throw them away.

I used to love coming into these stores and searching for little treasures or a good deal on something we could use. Everything cost less than a few dollars and I was helping the less fortunate. Those days seem to be gone. This store, as well as the one in Westfield have started pricing her items at the same cost or higher than the retail stores and there isn't a needy worker in any of the stores.

The point of these stores is in the name GOODWILL. So who is benefiting? They aren't helping anyone but their pocketbooks and the less fortunate have lost a source of employment and low cost goods that once helped them. I won't donate my household items to this place anymore. Its not helping anyone anymore. Total shame.

Relatively new store. Clean and well organized. Shelves are neat/tidy compared to the Goodwill stores further south in Marion County. To get here, from 82nd Street, turn North on Center Run Road, or turn North into the parking lot right at Denny's. They are located next to Sam Ash (and Dollar Tree) in the same group of stores where Sapporo is located. You can NOT get here directly from Castleton Square Mall proper. You have to get back to 82nd street, THEN, turn north

Expectations are high for this goodwill as it sits in the heart of the Castleton area, generally associated with higher class/higher salary Hoosiers. In reality the men's attire selection is meager at best, it lacks a real selection of adult reading material in the book offerings, and overpriced furniture.